Delivery Information

WHERE DO WE DELIVER?

We are pleased to offer delivery to you wherever you are in the world.

 

WHEN WILL MY ORDER BE SENT?

All orders will be despatched on the next working day following receipt. For example, all orders placed on Monday will be despatched on Tuesday. Orders placed Friday, Saturday or Sunday will be despatched on Monday.

FREE UK DELIVERY FOR ORDERS OVER £39

We are pleased to offer free delivery for all UK orders over £39. Parcel will be sent via our courier service. Please see below for details on shipping and dispatch times.

 

DELIVERY METHODS

We offer four methods of delivery:


Delivery Option Delivery Destination Details Cost
Next Day UK Courier deliveries are made the day after despatch and a signature will be required on delivery. Flat rate of £4.99 per order.

 

 

 

DELIVERY METHODS EXPLAINED

 

UK

All Parcels are sent using our Next Day method and are guaranteed for delivery on the next working day, following dispatch from our warehouse. Our courier service is priced at a set fee of £4.99 per order and can be tracked by contacting our customer service team.

 

MY ORDER HASN’T ARRIVED

In the unfortunate event of your order not arriving within the time frame specified for the delivery option you have selected please contact our customer service team by e-mail at customerservice@oliviablake.co.uk quoting your order reference.

 

FAULTY, DAMAGED OR INCORRECT PRODUCTS

In the rare event of your receiving a faulty, damaged or incorrect product** please contact our customer care team by e-mail at customerservice@oliviablake.co.uk quoting your order reference within 48 hours of receiving your parcel. Our team will advise where the product(s) should be returned. Please use the original packaging the product was sent in. You will be responsible for the cost of returning the item(s) to us until we have examined the product(s) and found them to be faulty, damaged or incorrect, at which time a refund of postage will be processed. On receipt and examination of the faulty, damaged or incorrect product we will either forward a replacement using the original method of delivery selected or process a refund, according to your wishes.

**For products bought instore, please return to the store of purchase*

REFUNDS

Refunds for faulty, damaged or incorrect products will be made via the original method of payment used. We will notify you by e-mail when the refund has been processed, please allow up to 14 days for the credit to appear. If the funds do not appear please check with your bank in the first instance.

YOUR STATUTORY RIGHTS

By Law, customers located in the European Union have the right to withdraw from their purchase of an item within seven working days of the date an item is delivered. Should you wish to cancel your purchase please do not open the package and e-mail customerservice@oliviablake.co.uk quoting your order number, stating that you wish to exercise your right to cancel your order, within the seven working day cooling off period. We will forward details of where your unopened parcel should be returned to and you will be responsible for the cost of returning the item(s) to us. On receipt of the goods we will process a refund via the original method of payment used. For more information about your statutory rights please visit the Department for Business, Innovation and Skills website.